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Customer Service Representative - Contact Centre (Inbound)
Exciting opportunity for service focussed individuals to join the Woolworths Customer Hub team based in Mascot NSW, where providing an exceptional customer experience is our daily mantra.
This is a great opportunity to start building a career with one of the largest and most trusted employers in Australia!
About the role:
This fast paced inbound contact centre role will see you assisting our valued customers across phone, email and web chat with supermarket delivery related enquiries whilst providing an exemplary service, working across multiple systems and platforms.
Successful candidates will complete 4 weeks of full time on site training Monday to Friday 12pm - 8pm. Following this you will have the opportunity to transition to hybrid based working with the option of work from home with ongoing support on a casual basis (anticipated at 30 hours minimum per week). Hours will predominantly be afternoon, night and weekend shifts between the hours of 12pm and 12am.
What you'll do:
Provide customer support across delivery related queries
Achieve, maintain and exceed individual and team Key Performance Indicators
Provide exceptional customer service experiences through efficient evaluation and first call resolution
Continuously build rapport and ability to develop customer loyalty
Agility in maintaining and pursuing product knowledge
Provide valued contribution by identifying process improvement opportunities
What we are looking for:
Experience in a customer service environment
Excellent problem solving skills
A positive and resilient outlook
The ability to adapt to change and innovate new ideas
Strong written communication skills
Thriving in fast paced, customer focused service environments
Grow with the Group
As an inclusive, team-first company, our people are at the core of everything we do.
We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.
As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.
We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.
We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences – for our customers and for each other.
We’d love to hear from You
If you meet a number of the requirements, but not all, we encourage you to submit your application.
